You can end your subscription at any time by filling the cancellation form in your account. Remember: we will cancel your subscription from the date we receive your notification, but you will continue to receive the boxes for which payment has already been taken. Once you have cancelled, all future payments will be stopped.
You can cancel your subscription at any time. You can also withdraw from the subscription agreement during the cooling-off period, which lasts for up to 14 days from the date you receive your first box. However, you will need to return the box. To find out more about the cancellation process, see: “How do I return my box?”
You can only return your first box and it must be sent no later than 14 days from delivery. To return your box, fill in the returns form and send it to: customer.uk@betterly.com. Once the Customer Service team has received your form, they will contact you with details on how to return the box. As soon as we receive your box, your payment will be refunded.
You can only claim a refund for your subscription within the 14-day cooling off period. After that, you can cancel your subscription at any time, but no refund will be given.
You should get in touch with our Customer Service team.
If you want to suspend your subscription for a short period, you can contact our Customer Service team.
A plan will last for either 9 or 12 boxes.
We’re sorry, but we don’t sell single boxes. You can cancel your subscription at any time, though, free of charge.
If this happens, please contact our Customer Service team.
You can restart your subscription by contacting our Customer Service team.
At the moment, we don’t offer gift options for Betterly box plans, but we are working to change this.
You can pay for your subscription every month: pay for your first box up front, then on a monthly basis.
You can choose from two different payment methods: by credit card (VISA/MASTERCARD/VPAY/AMEX, including prepaid) or via PayPal.
We accept the following prepaid card types: VISA/MASTERCARD/VPAY.
Yes, you can choose to pay via PayPal. You will be charged for the first purchase immediately, then your card will be charged automatically according to the payment option chosen.
When you start your subscription, we confirm your payment method by making a small, refundable £0.05 charge. If this is successful, we will continue the transaction with your first payment. Your next payments will be taken automatically, according to the plan chosen.
As soon as you cancel your subscription, no further payments will be taken.
If you have a promo code from Betterly, you can use it to pay for a box subscription.
Unfortunately, we can’t change an existing payment plan at the moment.
Our payment system charges your credit card or PayPal account a refundable £0.05 to activate your Betterly account. After this, your first payment will be taken.
You can get in touch with our Customer Service team in the following ways:
by sending an email to customer.uk@betterly.com
by calling our phone line on 0800 0148593
The first time you place an order, you need to create an account with your details, the delivery address and your payment method. To buy more box plans, all you need to do is access in your account of the website.
You can use your account – in the Your Betterly section of the website - to check your subscription and your personal details.
Yes, Betterly is a De Agostini Publishing imprint.
Betterly is a De Agostini Group brand. Betterly boxes are shipped by De Agostini UK Limited.
Betterly products come in monthly boxes for 9 or at most 12 month subscriptions. These are only available from betterly.com. De Agostini collections come out every week or every two weeks and usually last for longer periods. They can be bought at newsagents or online from deagostini.com.
We deliver the boxes in your plan to the address provided during the payment process.
Your first box will arrive 3–5 working days after your order. Subsequent deliveries will be monthly.
No, we currently only deliver within UK (England, Scotland, Wales and Northern Ireland).
At the moment, we only deliver within UK (England, Scotland, Wales and Northern Ireland).
The delivery fee is £3 per box.
If you haven’t received your box, please contact our Customer Service team.
This isn’t possible right now.
You can contact our Customer Service team to check the status of your delivery.
You can update your delivery address in Your Account of our website.
If your delivery is in transit, please contact our Customer Service team to update your address.
Please contact our Customer Service team for a replacement box.
The number of items included will vary with each box, but it will be printed on the product card (when provided). You’ll find a guide to the complete subscription inside your first box.
If your item is damaged or faulty, please contact our Customer Service team for a replacement.
Please contact our Customer Service team to replace any missing or damaged parts.
All products in the Betterly Kids’ Time series are totally child safe. They are tested by independent certification bodies, according to the strictest toy safety standards.